Refund policy

Last Updated: October 8, 2026

At Woey Panesi, we want you to be completely satisfied with your purchase. If you experience any issue with your order, please review the return and refund conditions below.

Returns

You may request a return within 30 days of the delivery date.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, when applicable.

  • Include proof of purchase or the order number.

  • Not have been installed, modified, or damaged after delivery.

Certain products may be subject to specific return conditions due to their size, nature, or installation requirements.

Non-Returnable Products

The following products may not be eligible for return:

  • Products that have been installed or used.

  • Products damaged after delivery due to improper installation, misuse, modification, or negligence.

  • Products returned without essential accessories or components required for resale.

  • Special-order or customized products, when stated at the time of purchase.

How to Request a Return

To request a return, please contact us before sending the product back.

Please provide:

  • Your full name.

  • Your order number.

  • The product you would like to return.

  • The reason for the return.

  • Photos or videos of the product when necessary to evaluate the issue.

After reviewing your request, we will provide you with the appropriate return instructions.

Please do not send any product to a return address without receiving return instructions from us first.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photos or videos showing:

  • The condition of the product.

  • The external packaging.

  • The shipping label.

  • Any visible damage.

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

Return Shipping Costs

If a return is requested due to a change of mind, incorrect selection, or customer error, the customer may be responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, we may cover the return shipping costs where applicable.

Original shipping charges may not be refundable unless the return is due to an error on our part or a defective product.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Partial Refunds

A partial refund may be issued in certain circumstances, including when:

  • The product has been used or installed.

  • The product shows signs of use.

  • Parts or accessories are missing.

  • The product has been damaged after delivery.

Exchanges

If you receive a defective or incorrect product, please contact us so we can review your case.

Depending on product availability, we may offer a replacement instead of a refund.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to cancel the order before it is processed or shipped. However, once an order has been processed or shipped, it may no longer be possible to cancel it.

In that case, you may need to follow our return procedure.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us using the contact information provided on the Woey Panesi website.

We are committed to helping you resolve any issue with your order.