Terms of service

Last Updated: October 8, 2026

Welcome to Woey Panesi. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Online Store

Our online store provides plumbing products, water heaters, tankless water heaters, and related products.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not use our website for any illegal, fraudulent, or unauthorized purpose.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.

However, we do not guarantee that all information is always complete, accurate, current, or free of errors.

Product images may differ slightly from the actual product due to lighting, screen settings, manufacturing updates, or other factors.

3. Pricing and Availability

All prices displayed on our website are subject to change without notice.

We reserve the right to modify prices, discontinue products, or change product availability at any time.

We also reserve the right to correct pricing, product, or availability errors, including after an order has been submitted.

If an error affects your order, we may contact you to confirm the order or provide the option to cancel it.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept or decline any order at our discretion.

An order confirmation does not necessarily guarantee that an order will be fulfilled if circumstances arise that prevent us from completing the order.

We may refuse or cancel an order in cases including, but not limited to:

Product availability issues.
Pricing or product information errors.
Suspected fraudulent activity.
Incorrect customer information.
Shipping restrictions.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

5. Payment

Payment must be successfully completed before an order can be processed.

We may use third-party payment processors to securely process transactions.

By providing payment information, you represent that you are authorized to use the payment method provided.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days.

After processing, standard shipping generally takes approximately 3–5 business days.

The estimated total delivery time is therefore approximately 4–8 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, weather, holidays, incorrect addresses, or circumstances beyond our control.

For more information, please review our Shipping Policy.

7. Returns and Refunds

Returns and refunds are subject to our Refund and Return Policy.

Please review that policy before making a purchase.

Certain products may not be eligible for return, particularly products that have been installed, used, modified, or damaged after delivery.

8. Product Installation and Use

Products sold through our website, including plumbing equipment, water heaters, and tankless water heaters, may require professional installation.

Customers are responsible for ensuring that products are installed, operated, and maintained according to the manufacturer's instructions and applicable local building, plumbing, electrical, and safety requirements.

Woey Panesi is not responsible for damage, injury, property damage, or product failure resulting from improper installation, misuse, modification, neglect, or failure to follow manufacturer instructions.

When professional installation is recommended or required, customers should consult a qualified and properly licensed professional where applicable.

9. Intellectual Property

All content on our website, including text, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to Woey Panesi unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or use our content without our prior written permission.

10. Prohibited Uses

You may not use our website:

For any unlawful purpose.
To commit or attempt to commit fraud.
To violate applicable laws or regulations.
To interfere with the security or operation of our website.
To collect or track personal information of other users without authorization.
To upload or transmit malicious software or harmful code.
To infringe upon the intellectual property rights of others.

We reserve the right to restrict or terminate access to our website if we believe these Terms of Service have been violated.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Disclaimer

To the extent permitted by applicable law, our website and the information and services provided through it are offered on an "as is" and "as available" basis.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We do not guarantee that the website or its content will meet every customer's specific requirements.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Woey Panesi shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase or use of our products.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Woey Panesi and its affiliates, employees, service providers, and partners from claims, damages, losses, liabilities, and expenses arising from your violation of these Terms of Service or misuse of our website or products.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective when they are posted on this page.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Woey Panesi operates, unless otherwise required by applicable law.